Woman shocked after Jetstar canceled her Perth-Adelaide flight five hours before departure and rescheduled for 11 hours
- Claire Bagot from Perth would fly to Adelaide
- Her Jetstar flight was canceled five hours before departure
- She was then offered an 11am and 9am flight
A woman has criticized Jetstar for canceling her short flight just hours before takeoff and then offering her alternative flights that would take half a day to get to her destination.
Perth woman Claire Bagot uploaded a video to TikTok showing her flight details as she called the budget airline.
She explained that she had booked a flight from Perth to Adelaide, which is normally a three-hour journey, but it was only canceled by Jetstar five hours before departure.
“If anyone would like to let me know how Jetstar is still doing, I’d love that,” she began.
Perth woman Claire Bagot (pictured) had her three-hour flight to Adelaide canceled by Jetstar just hours before departure and was offered an alternative 11-hour journey instead
‘My flight was canceled five hours earlier, wonderful. These are the two replacement flight options I was given.’
Ms Bagot pointed to the two alternative flights, which depart from Perth airport at 5.35pm and 10.45pm.
The first option was an 11 hour and 15 minute journey with two flights, while the other was a nine hour and 50 minute journey that also required two flights.
“Eleven hours and 15 minutes or nine hours and 50 for a normal three-hour flight,” she added.
“That’s what I want to do, and still not even come on the day I’m supposed to get there.”
Viewers of Ms Bagot’s post also criticized the budget airline for flight cancellations, delays and poor service.
“Why is Jetstar so horrible who runs it,” one wrote.
Another said: ‘We had the exact same experience! AND you have to collect your luggage and check in AGAIN during your layover.’
‘They canceled our GC>PER flights and gave us a nice 8 hour layover in MEL. At midnight. With a toddler,” a third added.
One woman suggested flying Rex instead because it’s “cheaper” and “better.”
Ms Bagot denounced the budget airline in a video posted to her TikTok account, asking how Jetstar was ‘still in business’ (stock image)
But other TikTok users believed Ms. Bagot shouldn’t complain, suggesting that passengers should expect not to rely too heavily on Jetstar for its low airfares.
“It happens with all Australian airlines. You can just say you don’t want either and you get a credit or refund and you can rebook a flight that works,” someone said.
“They literally have no control over most of this,” a second noted.
One viewer wrote, “People need to realize the unreliability is the reason [it’s] a low budget airline. Like it will never be reliable.’
A spokesperson for Jetstar told Daily Mail Australia: ‘We are deeply sorry that Claire’s flight from Perth to Adelaide had to be canceled last week and the inconvenience this caused.’
‘We do everything we can to prevent malfunctions, but unfortunately sometimes there is no other option’
Passengers were given the choice to rebook onto the next available flight, which included both direct and indirect services due to limited availability, or they could opt for a refund. After being notified of the cancellation, Claire accepted a refund.”
Jetstar explained that Ms. Bagot’s flight was canceled due to crew illness and that no other staff were available at the time.